Unable to create new sites and purchase or modify non-website subscriptions

Incident Report for Squarespace

Resolved

This incident has been resolved.

Posted Apr 28, 2026 - 07:48 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 28, 2026 - 07:43 EDT

Identified

The issue has been identified and a fix has been implemented.

Posted Apr 28, 2026 - 07:31 EDT

Investigating

This might include:
- Not being able to create a new website using template store / blank template.
- Not being able to register a new domain name.
- Not being able to purchase or modify subscriptions.

Posted Apr 28, 2026 - 06:17 EDT

This incident affected: Site Editing.